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Important Update: Streamlining Clinic Communication from September 1, 2025
Dear patients, we would like to inform you that in order to improve the quality and speed of our services from 1. 9. 2025 we are unifying all communication into one channel. Find out how you benefit from Emma’s virtual sister, through which we will handle all your requests (orders, prescriptions, consultations).
What can you use Emmy for?
In short, you can use Emmy to manage almost all routine communication with the clinic that does not require a physical visit.
Important: When Not to Use Emmy
In case of a sudden worsening of your health, an injury, or a life-threatening emergency, call for help immediately. Always call: 155
Phone
When to call?
To ensure we can give our full, undivided attention to the patients in our clinic, we have reserved the following times for phone calls. Thank you for respecting these hours and helping us provide the best possible care.
We answer phone calls in a timely manner:
- Monday – Tuesday: 11:00 – 13:00
- Wednesday: 14:00 – 16:00
- Thursday – Friday: 11:00 – 13:00
The fastest way to communicate
For most requests—such as booking appointments, requesting ePrescriptions, or handling administrative tasks—please primarily use our Virtual Nurse Emmy. This way, we can process your request without you having to wait on hold.
Use the phone line if you do not have access to the internet or if your condition requires a consultation that cannot be handled through Emmy.
Clinic
AMedika s.r.o.
Company ID: 55883401
VAT ID: 2122121837
Mlynská 456/61, 903 01 Senec
Registration: Commercial Register of the Municipal Court Bratislava III, Section: Sro, Entry No. 174168/B